1. The Core Return Matrix & CPA Alignment
In strict compliance with the South African Consumer Protection Act (CPA), GameLevel operates a targeted 7-day return infrastructure exclusively for un-opened, non-defective retail components and DIY accessories (such as loose K-Silver TMR sensors or structural modification plates). In accordance with statutory cooling-off regulations, after 7 calendar days from your delivery date, retail items cannot be submitted for a standard change-of-mind refund.
2. Absolute Exclusion of Technical Labor and Diagnostic Fees
The client explicitly acknowledges that workshop service fees—including board-level micro-soldering labor, diagnostic fault isolation metrics, and console thermal deep cleans—represent pure consumable technical labor. Consequently, service fees are entirely non-refundable once engineering execution has occurred. Physical service labor and custom software configuration cannot be “returned” or rolled back for store credit.
3. Retail Return Eligibility Constraints
To qualify for a valid retail inventory return, components must satisfy these precise parameters:
- The item must be completely unused, untampered with, and sealed inside its original retail packaging.
- If an aftermarket component shows signs of installation attempts, soldering attempts, or modifications to pin tracking arrays, it is immediately disqualified from return pools.
- Gift cards, downloadable software, or custom firmware unlock keys are entirely exempt from returns.
4. Solder and Mechanical Component Failure Exchanges (Statutory Warranty)
In absolute alignment with the South African Consumer Protection Act, all hardware items and components carry a standard 6-month statutory warranty against manufacturing defects and structural failures. If an installed component or loose retail mod part arrives dead-on-arrival (DOA) or manifests a structural manufacturer defect within this 6-month window, GameLevel will initiate a direct exchange script. We will replace the defective module with identical stock or authorize store credit values if factory replacement components are back-ordered. We require your official electronic tax invoice as definitive proof of purchase before processing exchanges.
5. Financial Refund Execution Traces
Once your returned retail items enter our Durban studio intake station, our engineering team inspects the inventory integrity. We will notify you via email and WhatsApp regarding the validation status of the return. Approved refunds are processed directly back onto your original payment track via our secure online gateway or direct EFT within 5 to 7 business days. Bank processing windows remain subject to standard institutional delay matrixes.
6. Shipping Logistics & Courier Surcharges
For all voluntary change-of-mind retail returns, the client retains full financial responsibility for coordinating and covering return transit shipping costs. Original shipping courier fees are entirely non-refundable. If you request that GameLevel dispatches our courier network to collect an inventory return from your doorstep, the actual transport fee value will be deducted from your final refund credit settlement.
7. Lab Support Terminal
For immediate assistance regarding an exchange request or tracking your return parcel status, open an operational ticket via email at support@gamelevel.co.za.